Voice Not Recognized

• If voice is not recognized

1. An error message on the screen may indicate a temporary network connection error.
   Recreating the chat room often solves the problem, so please try that.
   
   
2. The access permission settings on the following page from the relevant device may not have been completed. For more details, please refer to Setting ONYAKU on the Whitelist.
   
   
3. Voice input/output devices may not function properly if they do not match in PC settings, web conferencing systems, and ONYAKU.
   Please check if the voice recognition device you are using matches the device in PC settings (default device) and the device set in the conference tool.
   Regarding PC settings, you can set the default device under Control Panel > Hardware and Sound > Sound in the "Playback" tab.
   If using a conference tool
   Please check if the audio input/output device in the conference tool (Zoom, Teams, etc.) matches the actual device you are using.
   If using a Bluetooth device
   Please check if you have selected "stereo" mode.
   
   
4. Please verify if the browser's security permission settings are enabled.
   If using Chrome
   Click on the at the top right of the screen, click "Settings" to open the settings screen.
   After clicking the "Privacy and security" tab, select "Site settings" and verify that the microphone is allowed.
   If using Edge
   Click "..." at the top right of the screen, click "Settings" to open the settings screen.
   After clicking the "Cookies and site permissions" tab, verify that the microphone is allowed.

• If the microphone is allowed but voice is not recognized,

Due to network conditions, there may be a lag of about one second from turning the microphone icon ON to voice recognition.
After turning the microphone icon ON, wait for a second before speaking.
If it is still not recognized, we will investigate the cause, so please email the following information to the support center ([e-mail]):

• Tenant ID
  
  • Can be checked on the "Account" screen.
    
    

• Room Creation Date
  
  
• Room Code
  
  
• Whether you are the room owner (creator) or a participant
  ➨If a participant, whether you logged in with an ONYAKU user ID or joined via an invitation link
  
  
• Device used (browser version/Windows app version/mobile version), type (Chrome/Edge, iPhone/Android), version
  
  
• Whether it's only you who is not recognized by voice recognition or all room participants
  
  
• Whether voice recognition has not worked from the beginning or stopped working midway
  
  
• Whether the microphone icon can be turned ON (can be turned ON but not recognized, the icon itself does not respond)
  
  
• If an error message appears, the content of the message
  • Screenshots are also acceptable